Digital Downloads
If you've ordered a product that includes a file, e.g. stencils and icons, you will be sent download information upon completion of your order. Afterwards, you will be able to re-download your file via your account page. If you ordered a file without signing up for an account, the Store automatically creates an account for you using the email address you used for your purchase.
Logging In To Your Account
1) Do you need your login/password information?
You should have received an email with your login credentials when you purchased the product. If you didn't get this info, you can reset your account password from this page:
http://konigi.com/user/password
2) Are you already logged in?
If and when you have your login/password confirmed, head back to Konigi and log in via:
If you're not on your account page, click the "Account" link in the upper right side of the header.
Beneath your user name you'll see a link for "Files." Click that and you'll find a link for your download.
If you have any trouble, please contact us and we'll get things working for you.
Shipping
For all orders that are shippable (Domestic and International), Konigi ships 3 days a week, on Tues, Thurs, and Saturday via USPS Priority Mail.
If you are outside the US or Canada, I apologize, but there really aren't any options to ship outside the US that are affordable presently for the scale of production I'm doing. In the past I shipped USPS First Class International, and some orders got lost in route. The only trackable option is Priority Mail.
Keep in mind that some of these products are "beta tests" of the product idea, are produced in small quanitity, and may be hand crafted. If there is enough demand, I will seek better fulfillment options, as is being done for the wireframe and storyboard notepads. But for now, I can only ship affordably within the US and Canada. Sorry about that.